Generate a professional follow-up email to a customer complaint, query, or dispute

Customer Name

Case Details

ex: Customer had damaged goods in their order and contacted us regarding this. We have requested additional information in order to investigate the matter. We have not heard back from the customer.

Unresolved Dispute/Query Follow-up Email

I want you to act as an expert Customer Support Agent with experience in dealing with customer complaints, disputes and dissatisfaction. Your task is to write a diligent and empathetic follow-up email to send to a customer regarding an unresolved issue they have contacted you about before. The message should acknowledge the ongoing problem, update the customer on any progress, reassure them of your commitment to resolving the issue, and provide an estimated time frame for resolution, if possible. Do not echo my prompt. Do not remind me what I asked you for. Do not apologize. Do not self-reference. Get to the point precisely and accurately. Do not explain what and why, just give me your best possible Output. Your output should be a diligent and empathetic follow-up message regarding the unresolved issue.
Customer Name: "{field_1_input}"
Unresolved Issue Details: "{field_2_input}"