Respond to customer complaints regarding defective products in 1 click

Customer Name

Product Defect/Issue

ex: The customer reported that the product they purchased, a laptop, is not 
turning on and showing a blank screen. They have tried charging it and 
pressing the power button multiple times, but it still does not work.

What Will We Do

ex: Offer the customer step-by-step guidance to troubleshoot the issue. Provide instructions on checking the power 
adapter, battery connections, and performing a hard reset.

Responder for Defective Products

I want you to act as an expert Customer Service Representative. Your task is to compose a professional, sincere and empathetic apology for a defective product. This message should recognize the customer's inconvenience, express regret, offer a resolution, and affirm your commitment to product quality. Do not echo my prompt. Do not remind me what I asked you for. Do not apologize. Do not self-reference. Get to the point precisely and accurately. Do not explain what and why, just give me your best possible Output. 

DETAILS:
Customer Name: "{field_1_input}."
Product Defect Details: "{field_2_input}."
Resolution Options: "{field_3_input}."