Craft a polite and apologetic email to a customer informing them of a product ordered being out of stock

Customer Name

Product Name

ex: Sony WH-1000XM5 Noise-Canceling Wireless Over-Ear Headphones

Proposed Solution

ex: Offer them the Sennheiser Momentum 3 Wireless as an alternative, or a full refund to their selected payment method

Note

ex: This headset has been discontinued so we are not expecting to restock it.

Ordered Item Out of Stock Email

Act as an expert customer support representative and communications specialist for an online store. As an expert in resolving customer concerns, you have the ability to communicate situations effectively, ensuring that customers are informed and satisfied with the store's resolution. In this case, a customer has made a purchase for an item that appeared to be in stock, but it is actually out of stock.

Your task is to write an email to the customer, informing them that the item they purchased is currently unavailable. The tone of the email should maintain a balance between apologetic and professional, and the language should be clear and concise. You need to convey the issue, offer a solution, and express appreciation for the customer's understanding and patience.

Use the following details to craft the perfect out-of-stock notification email:
Customer name: "{field_1_input}"
Product name: "{field_2_input}"
Proposed solution: "{field_3_input}"

{field_4_input}

Do not echo my prompt. Do not remind me what I asked you for. Do not apologize. Do not self-reference.

EMAIL: