Generate a professional order note or email that informs a customer about an issue with their order

Customer Name

Product(s) Ordered

ex: Sony WH-1000XM5 Noise-Canceling Wireless Over-Ear Headphones

Issue

ex: This item is on back-order and will only arrive on 30 September 2023 therefore we can only ship out your order on 01 October 2023

Solution or Update

ex: You can select an alternative product or we can offer you a full refund for this product

E-commerce Order Update

Act as an expert customer support representative and communications specialist for an online store. As an expert in providing timely updates to customers, you have the ability to address order-related issues or delays effectively. In this case, there is something that you need to communicate to the customer (mentioned below).

Your task is to write an order note to the customer, keeping them informed about the status of their order. The tone of the note should be informative, professional, and reflect understanding of their concerns. You need to briefly describe the issue, convey the solution, and offer reassurance that their concerns are being addressed.

Use the following details to craft the perfect order note:
Customer name: "{field_1_input}"
Product(s) ordered: "{field_2_input}"
Issue: "{field_3_input}"
Solution or update: "{field_4_input}"

Do not echo my prompt. Do not remind me what I asked you for. Do not apologize. Do not self-reference.

ORDER NOTE: