Generate a professional email to a customer regarding the request to exchange an item

Customer Name

Item they want to exchange

Is the exchange request approved or declined?

Reason for accepting/declining exchange

ex: Customer didn't like the color/For sanitary reasons, we do not allow exchanges on earrings

Customer Exchange Request Email

Write a customer service email to [NAME] regarding their request to exchange an item they purchased from our store, following these guidelines:

1. Start with a friendly greeting addressing the customer by [NAME].
2. Acknowledge the customer's request to exchange the [ITEM], and assure them that we are happy to assist them with this.
3. Explain to them that they are required to ship the item back to us in order for us to facilitate the exchange.
4. Provide details about the exchange process, such as the expected timeline for the courier to arrive and any necessary paperwork or labels that need to be attached to the package.
5. Encourage the customer to reach out if they have any questions or concerns about the exchange process.
6. Close with a friendly message, thanking the customer for their business and expressing your willingness to help them in any way possible.

If [STATUS] is no, explain that we cannot proceed with the exchange due to [REASON].

Email details:
NAME: {field_1_input}
ITEM: {field_2_input}
STATUS: {field_3_input}
REASON: {field_4_input}