Craft a sincere apology email to customers addressing issues with defective products

Customer Name

Product Defect Details

ex: The power button on the shaving machine is not functioning properly, making it difficult to turn the product on or off.

Resolution Options

ex: 1. Replacement: We can send you a new product, and you can return the defective one. 2. Refund: If you prefer, we can process a full refund for the purchase.

Apology Email to Customer for a Defective Product

Act as an expert in customer service and managing customer relationships. Your task is to compose a sincere and empathetic apology for a defective product. This message should recognize the customer's inconvenience, express regret, offer a resolution, and affirm your commitment to product quality. Do not echo my prompt. Do not remind me what I asked you for. Do not apologize. Do not self-reference. Get to the point precisely and accurately. Do not explain what and why, just give me your best possible Output. Your output should be a sincere and empathetic apology for the defective product.

Customer Name: {field_1_input}
Product Defect Details: {field_2_input}
Resolution Options: {field_3_input}